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- Overcoming Crisis! The Ultimate Customer Complaint Handling Seminar Taught by a Former Flight Attendant
Overcoming Crisis! The Ultimate Customer Complaint Handling Seminar Taught by a Former Flight Attendant
Let's discuss your experiences together!
The Toyonaka Chamber of Commerce and Industry has registered its first-ever expert in customer complaints and harassment!
The Toyonaka Chamber of Commerce and Industry will be hosting its first-ever practical seminar, including role-playing exercises led by a "career consultant and expert in handling customer complaints."
In this seminar, we will welcome Ms. Rie Kawamoto, the Toyonaka Chamber of Commerce and Industry's first "Career Consultant and Complaint Handling Specialist," who has a background as a flight attendant and also lectures on complaint handling and career-related topics at companies and universities. She will give a lecture for businesses that are struggling with complaints and other related issues.
Please take advantage of this opportunity!
Event Overview
| Date and time |
Thursday, May 15, 2025, Thursday, May 22, 2025 14:00-16:00 |
|---|---|
| Venue | Toyonaka Chamber of Commerce and Industry, 4th Floor, Large Conference Room |
| Capacity |
20 people |
| Fee |
<Members> 3,000 yen (tax included) |
| Contact Information |
Toyonaka Chamber of Commerce and Industry |
Speakers
J-Rapport's Rie Kawamoto
Anger Management Facilitator, National Certified Career Consultant
Support activities for foreigners working in Japan; University lecturer; Flight attendant training instructor
After graduating from Ritsumeikan University, she worked as ground staff and cabin crew for a Japanese airline before becoming a cabin crew member for a foreign airline.
Currently, she lectures at companies and universities on customer service and career development.
Furthermore, drawing on her experience visiting 55 countries, she also engages in career counseling that is not bound by conventional thinking.
Organizer
Toyonaka Chamber of Commerce and Industry